Welcome TEI Spa Essentials!

FAQs

GENERAL QUESTIONS

Does TEI Spa Test on Animals?

No, TEI Spa is 100% Cruelty Free. None of our products use animal testing or ingredients. Our Bamboo Makeup Brush Set is made with natural and recycled materials and sustainable bamboo as well as a biodegradable pouch. In addition, our EssenceAire Diffuser is great for aromatherapy without the use of burning candles or incense.

Do TEI Spa Beauty Devices come with a Warranty?

Yes. If your TEI Spa tool fails to function within the specified warranty period because of defects in the materials or workmanship, the tool should be returned to TEI Spa to be either repaired or replaced. The warranty does not cover any product that has been damaged by dropping, tampering, inappropriate usage or use with power outlet other than the one provided. Proof of purchase required. For more Information Click Here.

 I am a skin care professional, are TEI Spa products suitable for me to use on clients?

 Yes. TEI Spa products were originally designed for professionals. Our products allow for the deepest cleansing, exfoliation and product penetration. Your clients will love the look and feel of their skin. Just make sure to effectively clean each tool before and after use. For more Information Click Here.

Which TEI Spa products are Waterproof?

The Ultra Cleanse and the Hair Sonic are TEI Spa’s waterproof products. It is never recommended to submerge any product in water, but you are encouraged to use the Ultra Cleanse and Hair Sonic in the Shower.

Which product is best for someone who wants to cure acne and blemishes?

The OxyDerm is ideal for acne prone or troubled skin. It provides high frequency oxygenation and purification and creates ozone to disinfect the skin, kill bacterial and reduce inflammation. We also recommend the UltraCleanse for those with acne prone skin. Oftentimes acne is caused by inadequate cleansing and exfoliation of the skin. The UltraCleanse cleans 6 times deeper than manual cleansing, rotates 500 times per minute and rids of all of the makeup, dirt and bacteria on the skin, which ultimately aids in clearing up acne and blemishes.

Does TEI Spa Charge Tax?

Yes. Purchases made in California will be charged taxes based on the current tax amount of Los Angeles County. If you have specific questions, please contact us.   

 

OXYDERM

Does the OxyDerm Hurt? 

No. The OxyDerm does not hurt. When using the OxyDerm High Frequency Device you will feel a very slight shock, this however, should not cause any irritation. It is always recommended to start at the lowest settings and work your way up. In addition, begin with using the OxyDerm for only seconds a day and increase the amount with time. The OxyDerm is safe to use twice a day.

Is OxyDerm™ Facial Tool Safe?

High frequency Skin care treatment is considered a safe and gentle approach to skin rejuvenation however the following precautions should be taken:

•Avoid using AHA or Glycolic Acid products with High frequency
•Avoid broken capillaries, spider veins and areas of *rosecea.
•Do not use if pregnant, have a pacemaker or heart disease history
•Avoid wearing metal jewelry while using OxyDerm™
•Never operate unit with a broken bulb
• Do not use outdoors, near water or around combustible substances

TEI Spa has both the Oxyderm and the Oxyderm Pro.  Can you explain how these two models are different?

The OxyDerm and the OxyDerm Pro use the exact same high frequency technology to provide identical results. There are two main differences in these two versions of the tool. The OxyDerm is a plug in tool that must be inserted into an outlet in order to work. Whereas, the OxyDerm Pro is a rechargable tool that can be charged and then used on the go without the need for a power source. In addition, the OxyDerm's high frequency generator produces a mild zapping sound and very mild shock feeling that is somewhat intimidating to certain users. On the other hand, the OxyDerm Pro was designed with a lower sound as well as a lack of the shock feeling in order to be more user friendly. We recommend professionals to purchase the OxyDerm Pro to use in professional practice due to the comfort that it provides clients. We recommend at home users to purchase the OxyDerm due to the ease of use it offers.

How does OxyDerm work?

The OxyDerm™ high frequency facial tool was created to fill the gap of hand held skin care appliances used for professional use as well as for the home care user. Electrotherapy (high frequency) as a treatment dates back quite a few decades, when it was first used by hairdressers to stimulate blood supply to the hair follicles, and to assist in treating scalp disorders. Like any electrical treatment, over the years has seen great developments in the use of this particular electrotherapy. It is and has beenfor over 30 years a recognized remedial treatment in both hairdressing and skin therapy. While its use in hairdressing has diminished, it has maintained its use and effectiveness in skin therapy treatments. Now with the creation of OxyDerm™ skin care therapists can travel with a lighter load to perform customized treatments. And home care users can feel confident in using what was once a professional's only treatment on themselves to maintain beautiful healthy skin.

What are the Benefits of using the OxyDerm™?

High frequency skin care treatment is a safe and gentle non-invasive alternative to dramatic plastic surgery procedures, laser resurfacing, chemical peels, collagen and Botox injections and other invasive treatments. The high frequency current generates warmth in the skin and stimulates the nerve endings. This in turn increases blood circulation and metabolism in the area increases which encourages healthy cell function and promotes skin healing.

What are the Benefits of using the OxyDerm™ for Acne?

Using OxyDerm™ gently cleanses the skin of acne-causing bacteria and unwanted toxins while making the skin more receptive to acne lotions, creams and other skin treatment products. The results can be extremely dramatic even after only a few treatments.

What are the Benefits of using the OxyDerm™ for Enlarged Pores?

With regular use, OxyDerm™ facial tool can be very effective at reducing the size of enlarged pores, softening skin and controlling excess sebum production. The gentle spray of oxygen molecules produces by the high frequency current diminish enlarged pores by penetrating deep down in to the root of the affected area and cleaning out unwanted debris and toxins allowing the pore to quickly regain its natural size once again.

What are the Benefits of using the OxyDerm™ for Fine Lines, Wrinkles, Sagging Skin?

The oscillating action of OxyDerm™ can increase blood circulation, which in turn nourishes the skin's surface and renews underlying cells. It also produces an enriched form of oxygen, which can provide the skin with a firm, youthful, vibrant glow. It can diminish the appearance of fine lines and wrinkles, tighten double chins and jowls and improve overall skin texture and tone by promoting increased collagen production.

What are the Benefits of using the OxyDerm™ Puffy Eyes?

The pulsating "oxygenation" action produced by high frequency current aids in lymphatic drainage and disperses excess fluid while increasing blood circulation. The result is a reduction in the appearance of congested, tired, puffy eyes. OxyDerm™ also helps the skin more efficiently absorb skin care products thereby extending their effectiveness.

What are the Benefits of using the OxyDerm™ on Dark Eye Circles?

New scientific research has shown the cause of severe dark eye circles to be broken capillaries that have leaked hemoglobin, creating a red-blue pigment deposit under the eyes. OxyDerm™ creates a circulation rush in the area and helps your current under eye product penetrate deeper into the skin tissue. The OxyDerm™ can be very effective at fading dark under eye circles resulting in a fresher, brighter, more youthful looking appearance.

I dropped by OxyDerm and the glass bulb broke. What can I do about it?

It is NOT recommended to use the OxyDerm with a broken bulb. Unfortunately, with the OxyDerm, it is not possible to replace a broken bulb, and the broken bulb cancels the one year warranty. What we do offer clients, however, is 20% off of a second OxyDerm Tool. If you would like more information, please call our office and speak with a customer service representative. 

How close can I use the OxyDerm to my eye area?

Please see the image below to determine how close you may get to your eyes:

Note: It is recommended to stay outside orbital bone area.

 

SONIC SPATULA

How can ultrasonic waves cleanse my skin?

The Sonic Spatula generates high frequency sonic vibration (ultrasonic waves) that cause the skin cells to vibrate and the tissue to become softened. The water on the skin is pushed with the ultrasonic waves creating micro-jets which extract environmental toxins, makeup and other impurities that are in the pores, thereby effectively cleansing and exfoliating the skin.

 How can ultrasonic waves also penetrate products?

The speed of the vibration and the tip of the Sonic Spatula direct the ultrasonic waves. So when in contact with a water-based product like gels or serums, the ultrasonic wave pushes in the product for greater penetration and efficacy.

Does the SonicSpatula hurt or sting the skin?

The Ultrasonic vibration waves do not cause any uncomfortable sensation or hurt the skin. It is important to have either water or a product on the skin so the tip can glide.

 Why should I use Rosewater or Lavender Misting Spray with the SonicSpatula rather than regular water?

By using the Energized Misting Sprays with the Sonic Spatula, the vibration and water create “micro-jets” which thoroughly exfoliate the skin. Made with magnetized and vortexed water, which is believed to raise the energy to a higher vibration, the misting sprays add a therapeutic benefit to your treatment. 

Can I use anything other than TEI Spa Misting Sprays with my Sonic Spatula?

Yes, you may use any toner, cleanser or misting spray when using the exfoliation setting of the Sonic Spatula. The main concern is the ability for the spatula head to glide across the skin and cause no discomfort.

 What skin types should use the SonicSpatula?

This tool is designed for all skin types. Dry skin can benefit greatly from using the Sonic Spatula by removing dead skin and aiding in the penetration of products. Normal to oily skin types can achieve brighter and clearer skin by using the Sonic Spatula on a regular basis. Combination skin can use the Sonic Spatula as needed for deep cleansing and product penetration. Please refer to the table for additional information. 

Skin Type

Duration of Use

Frequency

Oily Skin

3-4 min

Up to 3-4 times per week

Combination Skin

2-3 min

Up to 2-3 times per week

Dry/Sensitive Skin

1-2 min

Up to 1-2 times per week

 

ULTRACLEANSE

What is the difference between the UltraCleanse and the Clarisonic?

The Clarisonic uses an oscillating motion to cleanse the skin, whereas TEI Spa’s Ultra Cleanse uses a 360° rotating brush to ultimately cleanse deeper and provide long lasting results. What’s more is that the UltraCleanse comes with 4 removable attachments that allow for FULL BODY cleansing and exfoliation. With our body brush you can prevent ingrown hairs, open the pores for a deeper clean and minimization of acne. Also you can buff away dry, flaky skin with our facial buffer, which can even be used for a mild microdermabrasion. Lastly, our pumice stone is included to remove calluses and get the pedi-perfect feet you love in minutes. And best of all, whereas the Clarisonic is sold for over $200, the UltraCleanse provides similar, if not better, results for only $50. The choice is obvious.

Clinical Trials have proven that TEI Spa's Ultra Cleanse provides the same levels of cleansing, exfoliation and oil/dirt/makeup removal as the Clarisonic system. 

Is the Ultra Cleanse suitable for sensitive skin?

 Yes. The Ultra Cleanse is suitable for all skin types. For sensitive and/or dry skin we recommend limiting use to once a day or every other day. In addition, those with sensitive skin may opt to use the facial buffer more often than the facial brush. Over usage of any product may lead to increased sensitivity for people with all skin types.

How often should I change the removable attachments on my UltraCleanse Brush?

We recommend that people who use their UltraCleanse daily replace the brush heads every 2 months. 

Where can I order replacements for my Ultra Cleanse Brush Attachments?

You can order your brush head replacements on our website. Click Here for more information.

 

THE POINT

How long should I use my Point Pen and 24 Karat Gold Serum?

For best results we suggest using the The Point™ with our water-based 24 Karat Gold Serum on targeted areas around the eyes, forehead and mouth to treat fine lines and wrinkles. Apply 24K platinum Active Firming Gel to treatment area. Move the tip of THE POÍNT™ Pen in slow, circular motions over each area. Adjust the position of THE POÍNT™ Pen after you hear the beeping sound. Slowly move across the face until all treatment areas have been covered. Beeping sound indicates that the galvanic current is working. For best results we recommend daily use of 4-5 minutes per eye (or treatment area) for 28 days. Use daily for 1-2 minutes per eye (or treatment area) thereafter to maintain results. 

I don’t feel anything when I use The Point Pen. Am I using it wrong? 

Not necessarily. You do not need to feel The Point Pen working in order to achieve results. Based on the amount of fat and water retention in various areas of the face, you may or may not feel anything when using The Point Pen. If you hear a beeping sound when the Point Pen is in contact with your skin, you are using it correctly.

Can I use any eye serum with the Galvanic Point Pen?

 Yes. Any water based serum may be used with The Point Pen. We recommend our 24 Karat Eye Serum due to its hydrating properties and its clinically proven ability to firm, lift and tone the skin.

 How close can I use The Point to my eye area?

Please see the image below to determine how close you may get to your eyes:

Note: It is recommended to stay below the undereye bags and above the brow.

 

ESSENCEAIRE DIFFUSER

Does the EssenceAire Diffuser release Heat to open pores?

No, the EssenceAire Diffuser does not release heat. It is used primarily for aromatherapy and with essential oils for relaxation.

 

HAIR SONIC

Can I use my Hair Sonic for massaging the body and smoothing out cellulite?

Yes. The Hair Sonic can be used for both body massaging as well as cellulite reduction. As always, please clean you attachments before and after use. Make sure to sign up for our Newsletter as TEI Spa will be introducing our new product, Cellublast, with firming solution cream, to treat and prevent the appearance of cellulite.

 Can the hairsonic system be used abroad? As they use 240V vs our 110V?

All TEI Spa products (with the exception of OxyDerm) are made with a rechargeable feature, and designed to be compatible with a charger from 110V to 240V. As long as you have a convertor adaptor.

 

ESSENTIAL OILS

Can the Essential Oils be used for anything other than the EssenceAire Diffuser?

 Of course. You can use the TEI Spa Essential Oils for massage, add a few drops to a bath, or add a few drops to a cloth and place in dryer to give clothes a fresh scent.

 

COTTON SWABS 

Are the Eye Makeup Remover Cotton Swabs oil or water based?

The eye makeup remover cotton swabs are water based and less irritating to the eyes and the delicate skin around the eyes.

Are the Lip Moisturizing Cotton Swabs flavored, scented or have any taste or color?

No. The lip moisturizing cotton swabs are not flavored. Nor do they have a scent, taste or color. This makes them perfect for moisturizing for men and women of all ages. Our one of a kind lip moisturizers use sunflower seed oil and sweet almond oil to moisturize the lips.

What the ingredients in the Cotton Swabs?

Please see the appropriate product pages for ingredient information. 

 

Have more questions? Click Here to Send a Message to a TEI Spa Professional Esthetician and get your answers right now.

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